Chocolala
One-stop App for Exquisite Chocolates and Desserts from Around the World
Chocolala is renowned for creating delectable chocolates and desserts using the finest ingredients and recipes sourced from across the globe. With a presence of 27 outlets across the United Arab Emirates, Chocolala has earned a reputation as a household name among both locals and expats, captivating taste buds with their irresistible creations.
- + Exquisite Chocolate Creations
- + Unique Flavors and Designs
- + Personalized Chocolates for Every Occasion
- + Artisanal Chocolate-Making Expertise
Project Brief: Creating a Seamless Ordering Platform, Empowering Loyal and New Customers
Delighting Customers with a User-Friendly Ordering Experience.
Chocolala recognised the need to develop a solution that would ensure that their loyal customers and new audience could easily order their delicious products with just a click. To address this requirement, they engaged Wisoft Solutions to develop a user-friendly platform that would streamline the ordering process and provide a seamless experience for customers..
Our Solution: Custom UI/UX, Native Mobile App, Secure Payment, and Advanced Features for Enhanced Ordering Experience
Enhanced User Experience and Seamless Ordering
We prioritized user experience by creating a visually appealing and user-friendly interface that reflects Chocolala's brand identity. The native iOS and Android ecommerce application provided customers with a personalized and convenient ordering experience, making it easy to explore and purchase Chocolala's delightful range of chocolates and desserts.
Streamlined Operations and Customer Convenience
With the integration of Google Map API, customers could effortlessly locate the nearest Chocolala outlet for in-store pickups or visits, enhancing accessibility. Our secure in-app payment system ensured a seamless and hassle-free transaction experience. The inventory management system and shipping management features enabled real-time product availability updates and streamlined delivery logistics, ensuring timely and reliable delivery of Chocolala's products.
Simplified Onboarding and Enhanced Search
The one-step registration feature simplified the onboarding process, allowing customers to quickly create an account and start exploring and ordering Chocolala's products. Advanced search capabilities enabled customers to easily find their desired chocolates and desserts based on various criteria. Additionally, the integrated product review feature allowed customers to provide feedback and reviews, while the item availability reminder feature ensured they never missed out on their favorite treats.
Results and Milestones: Streamlined Ordering, Enhanced Customer Satisfaction, and Increased Engagement
Seamless Ordering Experience and Customer Satisfaction
Chocolala's platform streamlined the ordering process, offering a seamless and user-friendly experience for customers. With convenient features like secure in-app payments, item availability reminders, and advanced search capabilities, customer satisfaction was significantly increased. These enhancements contributed to repeat purchases and fostered brand loyalty among both existing and new customers.
Enhanced Engagement and Expanded Reach
The native mobile app and its interactive features allowed Chocolala to engage with customers on a deeper level, creating a stronger connection between the brand and its audience. By integrating a store locator, the app made it easier for customers to access Chocolala's products, attracting new customers and expanding the brand's reach beyond physical outlets. The mobile app's presence further increased Chocolala's visibility and accessibility, leading to improved customer engagement and expanded market presence.
Efficient Operations with Inventory and Shipping Management
The new inventory management system ensured accurate stock levels and real-time updates on product availability, avoiding disappointments for customers. The shipping management system streamlined the delivery process, ensuring timely and reliable deliveries of Chocolala's products. These efficient systems contributed to customer satisfaction, efficient operations, and overall business success.